Privacy Policy

Cross Accounting Service is committed to protecting your personal data. This policy explains how and why we use your personal data to make sure you remain informed and in control of your information.

Cross Accounting will always ask its customers, and user of its website, to “opt-in” to receive information about our products and services, meaning you as a user of this website have the choice regarding communications from us.

You can choose not to receive information or change how we contact you at any time by emailing this request to hello@crossaccountingservice.co.uk

Writing to us at our company address:

Cross Accounting Service
9a 1st Floor Heol Y Deri
Rhiwbina
Cardiff
South Wales
CF14 6HA

Or by calling our office on 029 2065 3995 (Mon to Fri: 9am-5.30pm Sat and Sun: Closed)

We will never sell your personal data. We may share personal data with other organisations who we work with to provide the service to you. However, these activities will be carried out under contracts which have strict requirements to keep your information confidential and secure.

Questions

Any questions you have about this policy or how we use your personal data should be sent to: hello@crossaccountingservice.co.uk or addressed to: The Data Protection Officer at the postal address given above.

About Us

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you) will be collected and used only by Cross Accounting Service.

For the purposes of data protection law, Cross Accounting Service will be the Data Controller.

What information do we collect?

Personal data you give to us

We only collect data you give to us via our contact forms on our website, for example:

• Personal details (name, email address, and contact number).

How do we use personal information?

We only ever use your personal data with your consent, or where it is necessary:

• To enter into, or perform, a contract with you
• To comply with a legal duty
• For our own (or a third party's) lawful interests, provided your rights are not affected

We will only use your information for the purpose or purposes it was collected for.

Administration

We use personal data for administrative purposes. This includes:

• To contact you after an initial enquiry via our website.
• Helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).

Marketing

We use personal data to communicate with people and to promote our accountancy services. This may include keeping you up to date with our news and offerings.

Disclosing and sharing data

We will never sell your personal data. If you have opted-in to marketing, we may contact you with information about the services we offer at Cross Accounting Service.

Marketing

At Cross Accounting Service we our customers and website visitors to “opt-in” for marketing communications.

How do we protect personal data?

We use a variety of physical and technical methods to keep your data safe and to prevent unauthorised access or sharing of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information using both physical and electronic means.

Our employees receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

Storage of personal data

The Cross Accounting Service operations are based in the UK and we store our data within the European Economic Area (EEA).

We will never process or store personal information outside of the EEA.

We will only use and store information for as long as it is needed for the purposes it was collected for i.e. to contact you after an enquiry via our website.

If you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information.

How do we ensure that you remain in control of your data?

We want to ensure you remain in control of your personal data and that you understand your legal rights which include:

• The right to ask and be told whether or not we have your personal data and, if we do to obtain a copy of the personal data we hold (this is known as a subject access request)
• The right to have your data deleted.
• The right to have incorrect data amended.
• The right to object to your data being used for marketing purposes.

Please note that there are some exceptions to the rights above and, although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you would like further information on your rights please write to or email our Data Protection Officer at the addresses given in section 1.

We can provide you with a subject access form template which includes guidance on how to make your request and will help us respond more quickly. Please contact us for a copy of this.

Complaints

You can complain to Cross Accounting Service directly by contacting our Data Protection Officer using the contact details set out above.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.

Cookies and links to other sites

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better user experience whilst on our website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of many websites.

Links to other websites

Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by using the 'Contact us' link at the top of the web page).

If an external website requests personal information from you, the information you provide will not be covered by the Cross Accounting Service’s privacy policy. We suggest you read the privacy policy of any website before providing any personal information.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with Cross Accounting Service.

Changes to this privacy policy

We'll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated on 21st March 2021